CRM - The Right Way

Choosing the right CRM solution for your business can be challenging.
As your independent CRM partner, we help you choose the right fit for you and your business.
We work with the world’s leading CRM providers to make sure we offer the best possible solutions for our customers.
sales

Improve your sales process with a world-leading CRM solution, and give your salespeople the power to close deals. Work with us to improve your lead generation, forecasting and account management processes!

Marketing

Get to know your customers from the initial touch point, all the way through to a closed deal. Real ROI, real cost per lead, real omnichannel solutions, to get you in full control of your marketing spend and results.

customer service

Have intelligent service conversations with your customers. Utilize self-service communities, chat-bots and social media – support your customers through the channel of their choice!

SALES

A challenge for any business is to keep on top of sales. What are my salespeople doing, what deals are they working on, what does my sales forecast look like?

The answer is not to add to your salespeople’s’ burden by adding more reporting that they need to do, the trick is to find the “what’s in it for me” factor.

Together with you, we design a sales process that feels intuitive to your salespeople, and they will be supported by a solution that makes their lives easier.

If we can accomplish that, KPIs, reports and dashboards will be the easy part!

An effective sales process starts with finding your leads or prospects and then setting the criteria for progressing that lead or prospect through your customer journey all the way to a completed sales deal. A solid CRM setup also looks at the sales KPIs you need, such as:

  • Lead conversion rates
  • Sales targets tracking
  • Sales activities
  • Pipeline and forecasting

To tailor the CRM solution to suit your business, we hold a number of workshops where we talk through your current sales process. We give our feedback and suggestions for improving the process, and specifically how CRM technology can support it.

If you are looking for a head start into the world of CRM, and get something up and running quickly, have a look at our SME sales package!

MARKETING

Marketing and sales teams are no longer in the silos they used to be. Or at least they shouldn’t be.

With the right marketing solution in place, you will be able to follow each interaction of your customer journey, across all channels.

Give your marketers insights into which of the leads they have provided the sales organization actually made its way to a closed deal.

Real-time ROI analysis for any campaign, marketing effort or event, matching marketing activities to actual closed sales gives you unparalleled insights and allows you to spend your marketing budget on the activities that drive the most sales!

We work together with you to help realise your marketing strategy. With the technology today, you can track the effectiveness of any campaign and channel in actual revenue, not just clicks and impressions.

Give your prospects the right nudge, at the right time, using the right channel, and track the results.

CUSTOMER SERVICE

Improve your customer service by personalizing your communication with the most important relationship you have – your customers. We offer a wide range of CRM systems and can therefore provide you with a tailor-made solution that precisely matches your company needs.

Having the right CRM system in place makes it possible to understand how your customers interact with you. Conversations, online-activities and purchases are only a few examples of what you can learn. That wealth of information enables you to personalize your communication, improve customer experience and deliver quick and helpful responses to any questions from the customers.

  • Keep your customers happy
  • Be proactive – anticipate the need of the customer
  • Your interaction with the customers makes a difference in your sales
  • Personalize your communication
  • Make interaction with your clients easy
  • Improve customer experience
  • No inquiries get lost
  • Deliver quick responses to complaints and queries from your customers