2021 December

Manasa - 1 (19)

01 Dec: 10 Steps to a successful CRM user adoption

In order to have a successful CRM implementation however, it is crucial to spend the time to plan for the user adoption. If you only focus on the technology and neglect the importance of making sure that the users will actually use the system you run the risk of poor user adoption which is one of the main reason CRM projects fail. Here are 10 steps that will help you have a successful user adoption.