YOU CAN TRUST
We consider our customers to be more to than just clients. Rather, we see ourselves as partners in our customer’s CRM projects. In order to be able to achieve the level of efficiency and the results that we are aiming for when we begin a CRM project, this is the attitude that must pervade all areas of our work and all contact between us and our customers.
From the first introductory project meeting to project acceptances, workshops, implementation and final delivery, we maintain a very frequent and open dialogue with the customer.
Our commitment does not end with delivery, however, a CRM strategy is a continuing process that has to be monitored and finely adjusted in order to remain responsive to external changes.
We have used our combined extensive experience in CRM to bring to market some amazing verticals for a multitude of industries to be used as they are or further adapted to better suit our customer’s needs.
Our hospitality solution caters to businesses in industries such as lodging, event planning and transportation. Track your loyal customers, monitor preferences and follow up on customer satisfaction.
Leave it to our membership solution to take care of your customer memberships and manage all aspects of the loyalty lifecycle. Track membership levels, collected points, purchase history, redemption of benefits and all other aspects of your loyalty program.
With our education solution at your fingertips you will get full control of your educational environment. Follow up on students, alumni, classes, programs, grades, teacher and everything else that needs your special attention.
Use our field service solution to improve the efficiency of your field service technicians and follow up their activities, serviceable objects, complaints, replacements, service contracts etc. Nothing is left to chance and all information is within reach.
Our partners are a vital part of our business and our credibility. Together we listen and develop the next generation CRM systems that focuses in productivity and customer insight. At Sirocco we value our extensive knowledge of our partner products and continuously maintain a high level of certification in their solutions.
Microsoft Dynamics CRM
Microsoft Dynamics CRM is a CRM solution by Microsoft that is tightly integrated with Microsoft Outlook. Thanks to this integration, the system works from the user's perspective as an extension of Outlook, reducing the learning curve and makes the information available through the user's daily communications tool. The system supports operations based sales, marketing and customer service can be tailored to support company-specific information. Microsoft Dynamics CRM has a workflow engine which enables an advanced automated information flow through the entire organization. The solution is available as on- premises and cloud-based.
Salesforce.com is the primary enterprise offering within the Salesforce1 Platform, and provides companies with an interface for case management and task management, and a system for automatically routing and escalating important events. The Salesforce customer portal provides customers the ability to track their own cases. It also includes a social networking plug-in called Chatter that enables the user to join the conversation about their company on social networking websites. The portal provides analytical tools and other services including email alert, chat, Google search, and access to customers' entitlement and contracts.
Infor CRM, formerly known as Saleslogix, is an award-winning CRM solution that provides a complete view of customer interactions. Infor provide a modern architecture with adaptable platform beside great access opportunities and a flexible deployment. With modules for sales, marketing, customer service and support you can access the information through a Windows application, a web interface or a mobile device. Infor allows you to choose between an On-premise solution and a Cloud solution depending on the users preference.
Oracle offers a complete and integrated CRM solution that breaks down silos to deliver a seamless customer experience across marketing, sales, commerce, service, social and configure, price and quote (CPQ). Whether deployed modularly to tackle specific business challenges or deployed as a comprehensive solution, Oracle’s CRM approach enables your company to take your CRM to a whole new level.
SugarCRM is a CRM system based on open source. The system is created on an advanced platform that allows unmatched customization options. The implementation of the system is very flexible with options for both cloud-based and on-premises. SugarCRM provide modules for sales, marketing and support solution covering a broad spectrum of functionality and information areas that match competing systems with closed-source. Thanks to the open source, SugarCRM allows extensive adaptions in functionality in the user interface. The system is offered in three versions: Sugar Community Edition, Sugar Professional and Sugar Enterprise. Sugar Community Edition is not linked to any licensing costs and based on the same basic code as the two license-bound versions.
Our SMB solution that offers great functionality with a low price structure. It gives our customers the possibility to work structured and with a proactive view of sales without being hindered by cost.